CLICSY Fashion - Return & Refund Policy
Effective Date: July 13, 2026
At CLICSY Fashion, we want you to be happy with your purchase. If you're not completely satisfied, we're here to help.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, items must:
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Be unused and in their original condition.
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Include all original packaging, accessories, and inserts.
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Not be damaged due to misuse, neglect, or improper handling.
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Be accompanied by proof of purchase or order confirmation.
Non-Returnable Items
The following items are not eligible for return unless they arrive damaged or defective:
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Clearance or final sale items
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Gift cards
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Personalized or customized products
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Digital products or downloadable content
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
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Your order number
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A description of the issue
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Clear photos of the item and packaging
We will review your request and, if approved, provide a replacement, exchange, or refund.
Return Shipping
Unless the return is due to our error (incorrect, damaged, or defective item), customers are responsible for return shipping costs.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Refunds
Once your return has been received and inspected, we will notify you of the status of your refund.
If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for your financial institution to process the refund after it has been issued.
Original shipping charges are non-refundable unless the return is due to our error.
Exchanges
We replace items only if they are defective, damaged, or incorrect.
Order Cancellations
Orders may be canceled before they have been processed for shipment.
Once an order has shipped, it cannot be canceled and must follow the return process.
Contact Us
If you have any questions regarding returns or refunds, please contact us through the Contact page on CLICSYFashion.com.